zidbuzz Privacy Policy

zidbuzz collects personal data through several channels: the account registration form, payment processing, ongoing platform use, customer support interactions, and automated technical systems. The categories of data we collect are described below.

Registration and Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for mandatory age verification — you must be 18 or over to use zidbuzz).
• Bangladesh mobile phone number used as the primary account identifier and for two-factor verification.
• Email address, where provided, for account communications and notifications.
• City of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) for platform analytics and localisation purposes.

Identity Verification Documents

Where required under our know-your-customer (KYC) obligations, zidbuzz may request copies of official identity documents such as a National Identity Card (NID), passport, or driving licence. These documents are used exclusively for age and identity verification and are stored in compliance with applicable data retention obligations.

Financial and Payment Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals.
• Visa or Mastercard partial card details (card type, last four digits, expiry date) where card payments are used. Full card numbers are never stored by zidbuzz — they are handled directly by our PCI-compliant payment processor.
• Transaction history: deposit amounts, withdrawal amounts, dates, and associated payment references.

Betting and Gaming Activity Data

• Bets placed, games played, stakes, winnings, and session history.
• Live cricket and sportsbook selections including markets, odds, and settlement outcomes.
• Slot and casino game play history including session duration and wagering patterns.

Technical and Device Data

• IP address and approximate geographic location derived from IP data.
• Device type, operating system, and browser version.
• Session timestamps, pages visited, and navigation paths within the zidbuzz platform.
• Cookie identifiers and similar tracking data as described in the Cookies section of this policy.

Communications Data

When you contact zidbuzz customer support via live chat or email, we retain a record of the conversation. This includes your support query, the agent's response, and any supporting documents or screenshots you provide. These records are used to resolve disputes, improve service quality, and maintain an audit trail of account-related decisions.

zidbuzz uses the personal data it collects for the following clearly defined purposes. We process your data only when we have a lawful basis to do so, which in most cases is either the performance of a contract with you (your account agreement), a legal obligation, or your consent.

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, mobile number, date of birth	Contract performance
Age and identity verification (KYC)	Name, date of birth, identity documents	Legal obligation
Processing deposits and withdrawals	Payment data, transaction history	Contract performance
Delivering betting and casino services	Gaming activity data, account balance	Contract performance
Fraud prevention and security monitoring	Device data, IP address, transaction patterns	Legal obligation / legitimate interest
Responsible gaming monitoring	Gaming activity data, session data	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, account history	Contract performance / legitimate interest
Platform performance analytics	Technical data, navigation data (aggregated)	Legitimate interest
Promotional communications (opted-in only)	Mobile number, email address	Consent

zidbuzz will never use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or having a new lawful basis for doing so.

zidbuzz does not sell, rent, or otherwise commercially share your personal data with third parties. However, to operate the platform effectively and meet our legal obligations, we do share certain data with the categories of third parties described below. In every case, data sharing is governed by contractual data protection agreements that require the recipient to handle your data in accordance with applicable privacy standards.

Payment Processors

To process deposits and withdrawals, zidbuzz shares the minimum necessary financial and identity data with approved payment partners including bKash, Nagad, Rocket, Upay, and card payment processors. These partners operate under their own privacy policies and are subject to applicable financial regulatory requirements in Bangladesh and internationally.

Game Providers and Software Partners

Live casino games and certain slots titles are powered by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play games hosted on their systems, anonymised session identifiers and game play data may be processed by the relevant provider to deliver the game experience. These providers do not receive your full identity or payment data.

Identity Verification and KYC Services

Where identity verification is required, zidbuzz may share document images and identity data with approved KYC verification service providers. These providers process your data solely for the purpose of verifying your identity and age on behalf of zidbuzz.

Legal and Regulatory Authorities

zidbuzz may be required to disclose player data to law enforcement agencies, regulatory bodies, or judicial authorities where we receive a lawful request to do so. We will comply with such requests to the extent required by applicable law. Where legally permissible, zidbuzz will notify the affected player of any such disclosure.

Business Transfers

In the event that zidbuzz undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of the transaction. In such a case, zidbuzz will notify affected players prior to their data being transferred and will ensure that the acquiring entity honours the commitments made in this Privacy Policy.

zidbuzz uses cookies and similar client-side storage technologies to deliver a functional, personalised platform experience. A cookie is a small text file stored on your device by your web browser when you visit a website. The table below describes the categories of cookies used on zidbuzz.pro.

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your login session, keep your account authenticated, and prevent fraudulent session hijacking. These cookies are essential for the platform to function.	No — required for core platform operation
Functional	Remember your language preference, preferred sports markets, and notification settings so you do not need to reconfigure them on each visit.	Yes — disabling may reduce convenience
Analytics	Collect aggregated, anonymised data about how players navigate zidbuzz.pro — such as which pages are most visited, average session length, and common navigation paths. Used to improve the platform experience.	Yes — no impact on platform functionality
Security	Detect and flag unusual access patterns, multiple account creation attempts from the same device, and other signals of potentially fraudulent or abusive activity.	No — required for platform security

zidbuzz does not use third-party advertising cookies or retargeting pixels. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies will impair your ability to log in and use the zidbuzz platform.

zidbuzz implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. While no online platform can guarantee absolute security, zidbuzz's security programme is designed to reflect current industry best practice for online gambling platforms serving the Bangladesh market.

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser or mobile device and zidbuzz.pro is encrypted using TLS 1.2 or higher, ensuring that data in transit cannot be read by unauthorised parties.
• Encryption at rest: Sensitive personal data — including identity documents, payment method details, and account credentials — is encrypted at rest using AES-256 encryption on zidbuzz's database infrastructure.
• Access controls: Access to systems that process personal data is restricted to authorised zidbuzz personnel and approved third-party processors, using role-based access controls and multi-factor authentication for administrative systems.
• Intrusion detection: zidbuzz operates real-time monitoring and alerting systems that flag anomalous access patterns, brute-force login attempts, and other indicators of potential security incidents.
• Regular security audits: The zidbuzz platform undergoes periodic security reviews to identify and remediate vulnerabilities in accordance with a responsible security programme.

Organisational Safeguards

• zidbuzz staff who handle personal data are trained in data protection obligations and are bound by confidentiality agreements.
• Third-party service providers who process player data on behalf of zidbuzz are required to maintain equivalent security standards as a condition of their service agreements.
• zidbuzz maintains an internal data breach response procedure. In the event of a personal data breach that poses a risk to affected players, zidbuzz will notify affected individuals as soon as practicable.

zidbuzz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the main categories of player data held by zidbuzz.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
Identity verification documents	Duration of account + 5 years after closure	KYC and anti-money-laundering compliance
Transaction and payment records	Duration of account + 7 years after closure	Financial regulatory requirements
Betting and gaming activity history	Duration of account + 5 years after closure	Responsible gaming monitoring, dispute resolution
Customer support communications	3 years from last interaction	Dispute resolution, service quality
Technical and device data (logs)	12 months from collection	Security monitoring, fraud prevention
Marketing consent records	Until consent is withdrawn + 3 years	Evidence of consent, regulatory compliance

Following the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised and aggregated data (for example, platform usage statistics) may be retained indefinitely for analytical purposes.

As a zidbuzz player or site visitor, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the zidbuzz support team at [email protected] with the subject line "Privacy Request". zidbuzz will respond to all valid privacy requests within 30 calendar days.

Right of Access

You may request a copy of the personal data that zidbuzz holds about you. Upon receipt of a verified access request, zidbuzz will provide you with a structured summary of the data categories held, the purposes for which they are processed, and the third parties with whom they have been shared.

Right to Rectification

If any personal data that zidbuzz holds about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections such as mobile number updates can be made directly in Account Settings; corrections to legal name or date of birth require identity document verification.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data. This right is not absolute — zidbuzz may be required to retain certain data to comply with legal obligations (such as anti-money-laundering record-keeping requirements) even after you request erasure. Where erasure is not possible in full, zidbuzz will explain which data must be retained and for how long.

Right to Withdraw Consent

Where zidbuzz processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Right to Object

You may object to the processing of your personal data where zidbuzz relies on legitimate interest as its lawful basis. zidbuzz will review your objection and cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.

If you are not satisfied with how zidbuzz has handled a privacy request or a concern about your personal data, you are encouraged to escalate the matter by emailing [email protected] with the subject line "Formal Privacy Complaint". zidbuzz will acknowledge formal privacy complaints within 72 hours and provide a substantive response within 14 calendar days.

zidbuzz reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made to this policy, zidbuzz will notify registered players via the email address or mobile number associated with their account at least 7 days before the updated policy takes effect.

The updated Privacy Policy will be published on this page with a revised effective date. Continued use of the zidbuzz platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an updated policy, you must cease using the platform and contact [email protected] to close your account before the updated policy takes effect.

Players are encouraged to review this Privacy Policy periodically to stay informed about how zidbuzz protects and uses their personal data. The version published on zidbuzz.pro at any given time is the currently operative version.

Last updated: 1 January 2026. This Privacy Policy supersedes all previously published versions.